Shipping Policies

Please read: Our goal is to provide you the widest selection of Needle Art goods, not the fastest shipping in the World.

Most of our products are unique, need to be ordered and we make every effort to order them for you as soon as we received your order. If you need fast service, please do place your order somewhere else. I have a lot of unique hancrafted stuff to offer and yes it takes time to put it all together. The charts are not 'just printed paper'. I respect my Designers and their copy rights and sell their original printed versions. Currently I discovered the whole new world of porcelain dolls and they are hand crafted too, each and every of them. So please decide whether you want your order fast or you really like crafting and want your order to be complete.

We are checking email often during the day so we are always keep in touch with our Customers. Whether you have a question about shipping, order or just want to ask a question- you are always welcome! We like to talk to our Customers, not just pay-ship procedure. Sometimes your email could go in spam and I am unable to read it. Please, resend your question, it is very important.

PLEASE READ: DUE TO COVID-19 RESTRICTIONS MANY MANUFACTURERS HAD BEEN CLOSED. RIGHT NOW THEY ARE TRYING TO REOPEN BUT HAVE SHORTAGE OF STUFF. SO PLEASE BE AWARE THAT ALMOST ALL ORDERS WILL BE SHIPPED ONCE RECEIVED FROM THEM. 2-6 WEEKS AT LEAST. I HOPE THIS HELPS TO UNDERSTAND THE PROBLEM WITH SLOWER SHIPPING AND HANDLING TIME.

Please take a look at special message for Hand dyed Fabrics and threads below.

If anything happend (like out of stock merchandise or the supplier expects their shipment next month- we will let you know about that). 

Thank you very much for choosing us!

 

Important information about PayPal transactions: We ship to CONFIRMED adresses only! 

 

Approximate shipping time for hand dyed threads

Weeks Dye Works: couple days-2 weeks

Gentle Arts: 2-3 weeks- now longer due to covid-19

Thread Gatherer: about 2-3 weeks

H.a.n.d. Dyed Fabrics by:

Polstitches- couple weeks-couple months, usually weeks :)

Fabrics by Stephanie and Picture This Plus: 14-18 weeks now

Weeks Dye Works Fabrics: couple weeks-up to 2 months

Michael Powell kits and charts: 4 months

Colour & Cotton threads and fabrics: 6-8 weeks

We also offering materials for Chatelaine's mandalas in different variations (chart, chart+ beads, threads, etc) BUT if you choose the full complete kit, it will take about 3-6 months since almost all mandalas have Gloriana threads on the list. Please have this in mind when you are placing an order. 

>>WE SHIP WORLDWIDE SINCE 2010!<<

 

NYC residents- we offer FREE delivery in NYC (but you still need to pay TAX for goods). Save your money!

For all US and Canadian orders we use USPS 1st class with insurance. If you want us to send your order via UPS or Fedex, please let us know.

WE SHIP WORLDWIDE: PLEASE USE MAIL FORWARDERS LIKE SHIPITO HERE IN US. IN THE DELIVERY OPTION CHOOSE US SHIPPING RATE AND TYPE THE ADDRESS WHERE SHOULD WE SHIP YOUR ORDER.

RU: В связи с тем, что все почты Мира перестали трекать отправления, мы приняли решение отправлять заказы только через компанию MEEST ИЛИ компании на Ваш выбор типа BOXBERRYSHIPITOSDEK
Сейчас не время рисковать и тратить свои нервы на переживания, связанные с неведением "Где находится мой заказ?" или "А почему так долго он идет?". Выбирайте качественных перевозчиков, кто отвечает за Ваши отправления.
Заказы из Беларуси и Казахстана: Ваши отправления также отправляются компаниями на Ваш выбор. Перед оформлением заказа, свяжитесь с нами, мы обговорим тарифы и условия доставки. Мы можем отправить заказ по тарифам Мост ИЛИ при оформлении доставки выбирайте доставку по США и укажите адрес склада, куда нам следует его отправить.

Заказы из Украины: отправляем Ваши заказы на склад Новой Почты здесь в США. Для этого Вам нужно связаться с ними, завести адрес склада и оформить заказ, выбрав доставку по США.

ALL IMPORT DUTIES AND TAXES ARE CUSTOMER'S SOLE RESPONSIBILITY! WE DO NOT MARK YOUR ORDER AS "GIFT" AND DO NOT LOWER CUSTOMS. No exceptions!

We

OFFER ADDITIONAL SHIPPING INSURANCE. PLEASE CONSIDER IT SINCE SHIPPING/DELIVERING IS RESPONSIBILITY OF POSTAL OFFICE and NOT OUR STORE'S. You insure- they deliver without any doubts (JUST 5$ EXTRA)