Please read: Our goal is to provide you the widest selection of Needle Art goods, not the fastest shipping in the World.
Most of our products are unique, need to be ordered and we make every effort to order them for you as soon as we received your order. If you need fast service, please do place your order somewhere else. I have a lot of unique hancrafted stuff to offer and yes it takes time to put it all together. The charts are not 'just printed paper'. I respect my Designers and their copy rights and sell their original printed versions. Currently I discovered the whole new world of porcelain dolls and they are hand crafted too, each and every of them. So please decide whether you want your order fast or you really like crafting and want your order to be complete.
We are checking email often during the day so we are always keep in touch with our Customers. Whether you have a question about shipping, order or just want to ask a question- you are always welcome! We like to talk to our Customers, not just pay-ship procedure. Sometimes your email could go in spam and I am unable to read it. Please, resend your question, it is very important.
PLEASE READ: DUE TO COVID-19 RESTRICTIONS MANY MANUFACTURERS HAD BEEN CLOSED. RIGHT NOW THEY ARE TRYING TO REOPEN BUT HAVE SHORTAGE OF STUFF or MATERIALS. SO PLEASE BE AWARE THAT ALMOST ALL ORDERS WILL BE SHIPPED ONCE RECEIVED FROM THEM. 2-6 WEEKS AT LEAST. I HOPE THIS HELPS TO UNDERSTAND THE PROBLEM WITH SLOWER SHIPPING AND HANDLING TIME.
If anything happend (like out of stock merchandise or the supplier expects their shipment next month- we will let you know about that).
Thank you very much for choosing us!
Important information about PayPal transactions: We ship to CONFIRMED adresses only!
>>WE SHIP WORLDWIDE SINCE 2010!<<
For all US and Canadian orders we use USPS Priority Mail and Fedex.
WE SHIP WORLDWIDE: PLEASE USE MAIL FORWARDERS LIKE SHIPITO HERE IN US. IN THE DELIVERY OPTION CHOOSE US SHIPPING RATE AND TYPE THE ADDRESS WHERE SHOULD WE SHIP YOUR ORDER.
ALL IMPORT DUTIES AND TAXES ARE CUSTOMER'S SOLE RESPONSIBILITY! WE DO NOT MARK YOUR ORDER AS "GIFT" AND DO NOT LOWER CUSTOMS. No exceptions!
OFFER ADDITIONAL SHIPPING INSURANCE. PLEASE CONSIDER IT SINCE SHIPPING/DELIVERING IS RESPONSIBILITY OF POSTAL OFFICE and NOT OUR STORE'S. You insure- they deliver without any doubts (JUST 5$ EXTRA)
OTHER Terms and Conditions of sales:
ALL KITS (from manufacturers and doll kits) should be returned as is (not opened=complete). You can not return the kit without original package and with missed contents. If you wish to return doll kits, please note, that doll charts are NOT returnable.