Shipping Policies/Terms and Conditions of Sales

Please read: Our goal is to provide you the widest selection of Needle Art goods, not the fastest shipping in the World.

Most of our products are unique, need to be ordered and we make every effort to order them for you as soon as we received your order. If you need fast service, please do place your order somewhere else. I have a lot of unique hancrafted stuff to offer and yes it takes time to put it all together. The charts are not 'just printed paper'. I respect my Designers and their copy rights and sell their original printed versions. Currently I discovered the whole new world of porcelain dolls and they are hand crafted too, each and every of them. So please decide whether you want your order fast or you really like crafting and want your order to be complete.

We are checking email often during the day so we are always keep in touch with our Customers. Whether you have a question about shipping, order or just want to ask a question- you are always welcome! We like to talk to our Customers, not just pay-ship procedure. Sometimes your email could go in spam and I am unable to read it. Please, resend your question, it is very important.

PLEASE READ: DUE TO COVID-19 RESTRICTIONS MANY MANUFACTURERS HAD BEEN CLOSED. RIGHT NOW THEY ARE TRYING TO REOPEN BUT HAVE SHORTAGE OF STUFF or MATERIALS. SO PLEASE BE AWARE THAT ALMOST ALL ORDERS WILL BE SHIPPED ONCE RECEIVED FROM THEM. 2-6 WEEKS AT LEAST. I HOPE THIS HELPS TO UNDERSTAND THE PROBLEM WITH SLOWER SHIPPING AND HANDLING TIME. 

If anything happend (like out of stock merchandise or the supplier expects their shipment next month- we will let you know about that). 

Thank you very much for choosing us!

 

Important information about PayPal transactions: We ship to CONFIRMED adresses only! 

>>WE SHIP WORLDWIDE SINCE 2010!<<

For all US and Canadian orders we use USPS Priority Mail and Fedex.

WE SHIP WORLDWIDE: PLEASE USE MAIL FORWARDERS LIKE SHIPITO HERE IN US. IN THE DELIVERY OPTION CHOOSE US SHIPPING RATE AND TYPE THE ADDRESS WHERE SHOULD WE SHIP YOUR ORDER.

ALL IMPORT DUTIES AND TAXES ARE CUSTOMER'S SOLE RESPONSIBILITY! WE DO NOT MARK YOUR ORDER AS "GIFT" AND DO NOT LOWER CUSTOMS. No exceptions!

We

OFFER ADDITIONAL SHIPPING INSURANCE. PLEASE CONSIDER IT SINCE SHIPPING/DELIVERING IS RESPONSIBILITY OF POSTAL OFFICE and NOT OUR STORE'S. You insure- they deliver without any doubts (JUST 5$ EXTRA)

OTHER Terms and Conditions of sales

1. All prices are in US Dollar

2. Payments from online needlecraft store www.madameneedle.com:

  • The cardholder agrees to be charged the amount shown for merchandise and shipping cost

  • Payment could be arranged through credit cards (Visa, Mastercard, American Express, Discover), PayPal (we ship to confirmed addresses only).

  • We do NOT ship your order until we receive 100% payment. Please don’t place order if you not sure you’ll buy it.

  • We reserve the right to cancel transactions with using suspicious type of payments.

3. Confirming your order

After we receive cleared payment from you, we’ll send you confirmation letter. Please don’t worry if it is not happened right away, it is a part of verifying process.

After that we’ll confirm that your order was shipped.

Please remember: we are not responsible for any incorrect information from customers (Home address, e-mail address, telephone number, etc.). If you are not sure about this, please reconfirm it via e-mail.

4. Cancellation of your order

You may cancel your order before 24 hours we ship it to you. Please, let us know as soon as possible.

5. Returns

All orders are not automatically returnable! We have 14-days return policy.

You should let us know about the reason and complete special form. If there is a fault or damage in product, let us know and we’ll decide what to do OR you can contact manufacturer directly (via web-site forms, address or telephone which you can find in your Kit). We are trying to build honest relationship with you!

If we sent wrong product to you, we’ll replace it at no cost for you! Please be advised that the wrong product can NOT be opening by you and it should be at sealed plastic (original packaging) or other wrapped material.

Charts and threads are not returnable

ALL KITS (from manufacturers and doll kits) should be returned as is (not opened=complete). You can not return the kit without original package and with missed contents. If you wish to return doll kits, please note, that doll charts are NOT returnable.

6. Taxes 

We are located in Staten Island, NY so if you are living in our state (NY) we must collect taxes from you (Current rate is 8.875%)! If you are not resident of NY state, we have no right to collect any. The same rule is to overseas countries. If you’ll need to pay any taxes, please contact your local government office because we have NO idea how much are they.

7. Privacy Policy

We NEVER share all your personal information with our distributors and other advertising agencies unless it is required by law.

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