Terms and Conditions of sales

All prices are in US Dollar

Payments from online needlecraft store www.madameneedle.com:

  • The cardholder agrees to be charged the amount shown for merchandise and shipping cost

  • Payment could be arranged through credit cards (Visa, Mastercard, American Express, Discover), PayPal (the best way to pay safe even if you have no PayPal account).

  • We do NOT ship your order until we receive 100% payment. Please don’t place order if you not sure you’ll buy it.

  • We reserve the right to cancel transactions with using suspicious type of payments.

Answering e-mails

You can ask us whatever you need to know about your order (Please, include your order number). We’ll answer within 1 business day! There are two official e-mail boxes: madameneedle [at]yahoo.com and www.madameneedle[at]mail.ru

Even if we don’t carry any Kit, we are happy to help you with ordering!

 

Confirming your order

 

After we receive cleared payment from you, we’ll send you confirmation letter. Please don’t worry if it is not happened right away, it is a part of verifying process.

After that we’ll confirm that your order was shipped.

Please remember: we are not responsible for any incorrect information from customers (Home address, e-mail address, telephone number, etc.). If you are not sure about this, please reconfirm it via e-mail.

 

Cancellation

You can easy cancel your order before 24 hours we ship it to you. Please, let us know as soon as possible.

 

Returns

All orders are not automatically returnable! We have 14-days return policy.

You should let us know about the reason and complete special form. If there is a fault or damage in product, let us know and we’ll decide what to do OR you can contact manufacturer directly (via web-site forms, address or telephone which you can find in your Kit). We are trying to build honest relationship with you!

If we sent wrong product to you, we’ll replace it at no cost for you! Please be advised that the wrong product can NOT be opening by you and it should be at sealed plastic (original packaging) or other wrapped material.

Charts are not returnable

 

Taxes 

We are located in Staten Island, NY so if you are living in our state (NY) we must collect taxes from you (Current rate is 8.875%)! If you are not resident of NY state, we have no right to collect any. The same rule is to overseas countries. If you’ll need to pay any taxes, please contact your local government office because we have NO idea how much are they.

 

Privacy Policy

We NEVER share all your personal information with our distributors, clients unless it is required by law.